Please check if the battery is drained.
Note: Please try charging your Pokémon GO Plus + for 30 minutes or more.
If you encounter any of the following, please select Contact Us at the bottom of this FAQ page, agree to the listed terms, select Troubleshooting at the top, and use the request form displayed.
・ The main light doesn’t blink white when I press the main button briefly (LED error).
・ I can’t hear Pikachu cry even if I shake the device while pressing down the top button (accelerometer error).
・ The light on the top button doesn’t light up yellow or green even if I press the top button (no battery level indicator).
・ The device doesn’t vibrate when I press the reset button briefly with an object, such as the tip of a pen (vibration error).
・ The buttons don’t work or respond.
・ Pokémon GO or Pokémon Sleep on my smart device doesn’t recognize Bluetooth communications from the Pokémon GO Plus + (communication failure).
・ No matter how many times I try to track my sleep (longer than 90 minutes), even if the battery is fully charged, none of my sleep can be tracked.